Program terms

MACC Rewards Program

Version 2026-08-27 · Australia

Core rule: customer sharing access is available immediately. A reward can be released only after the referred service is completed and paid and the customer payout threshold below has been met.

1. Who can participate

My Air Con Care customers and field partners receive sharing access immediately after creating an account. Venue partners require approval. Sharing access and payout eligibility are separate. Participation may be refused, suspended or closed where these terms are not followed.

2. Approved rewards

Customer referrer: $30 cash or $35 future My Air Con Care service credit for each eligible new paying customer.
Field partner: $30 cash for each eligible full-price split-system indoor unit in a completed, paid booking.
Venue partner: $30 cash for each eligible new paying customer.

Service credit is not cash, cannot be transferred, and may be applied only to a future eligible My Air Con Care retail service.

3. Customer payout threshold

A customer may share their unique link or QR code immediately, including before their own appointment. Customer rewards remain recorded but cannot be approved or paid until either:

the customer's own My Air Con Care service is completed and at least one eligible referred customer has completed and paid; or
seven eligible referred customers have completed and paid.

4. Referral ownership

The referred customer must use the participant's unique link or QR code before booking. Only one valid participant can own a booking. The first valid recorded referral is retained. Referral ownership cannot be added or changed after booking except to correct a verified system error.

5. Price and no stacking

The referred split-system indoor clean is $250 per eligible unit. A referral is not a coupon and cannot be combined with a discount code, promotional price, voucher, loyalty credit or another referral benefit. A booking using a discounted price is ineligible.

6. Eligibility checks

Rewards move through recorded stages: clicked, enquiry, booked, completed, payment cleared, reward approved and paid. A booking is not enough by itself. My Air Con Care verifies the customer, booked items, final invoice, completion and cleared payment before approval.

7. Exclusions

Self-referrals, duplicate referrals, existing customers, cancellations, refunds, chargebacks, unpaid invoices, fraudulent activity and bookings that do not meet the full-price rule are ineligible. Outdoor cleaning, ducted services, repairs, drainage work, regas, surcharges and other extras do not earn a reward unless My Air Con Care confirms otherwise in writing.

8. Field and venue conduct

Field and venue participants introduce the service and direct customers to the approved link or QR code. They must not quote, make bookings, collect payment, enter agreements on behalf of My Air Con Care, make health diagnoses, or make claims that have not been approved by My Air Con Care. Any direct marketing must comply with consent and applicable Australian law.

9. Approval and payout

Rewards are subject to review. Cash payouts are recorded against a payout reference. Service credits are recorded when issued. My Air Con Care may hold a reward while a payment, cancellation, complaint or duplicate referral is being investigated.

10. Privacy and access

Participants can see their own referral references, stages and reward totals. They cannot access a referred customer's phone number, address, job card, invoice or private communications. Access links must be kept secure and reported if lost.

11. Fraud, misuse and changes

My Air Con Care may reject a reward, suspend an account or recover an incorrectly paid reward where information is false, duplicated, manipulated or obtained without permission. Program rates or terms may change for future referrals. A change will not reduce an already approved reward.

12. Contact

Questions or access-link requests can be sent to myairconcare@gmail.com. Nothing in these terms limits rights available under Australian Consumer Law.